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Course Contents


  • Personal introductions

  • Course background

The Modern-Day Executive Assistant

  • The journey

  • Future skills

  • Characteristics and qualities

Understanding Ourselves and Others

  • Emotional intelligence at work

  • Know your inter-personal style and how your behaviour impacts others

  • Learn how to manage others

  • DISC personality assessment

  • Measuring your emotional intelligence

  • Resilience

  • Service orientation

Presentation Skills

  • Overcoming fear

  • Planning presentations

  • Presentation preparation and tips

Organisations and Strategies

  • The modern organisation

  • Vision, mission and core values

  • Corporate strategies

  • Principles of planning setting goals and objective

Performance Measurement

  • Understand why organisations measure

  • The balanced scorecard

  • Measuring an Executive Assistant’s performance

Personal and Corporate Ethics

  • Corporate social responsibility

  • Personal ethics

  • Corporate ethics

  • Dealing with ethical dilemmas

Motivating Performance

  • What motivates you?

  • The 5 key motivation theories

  • Maslow vs Herzberg

Project Management

  • What is a project?

  • Why projects go wrong

  • The golden rules of project management

  • Project management methodologies

  • Work breakdown structures (WBS)

  • Project estimating

  • Project scheduling tools

  • Controlling the project

  • Status reporting

Risk Management

  • What is risk management?

  • Why organisations manage risk

  • Barriers to effective risk management

  • Risk quantification and measurement

  • Risk response options

Stakeholder Management

  • What is stakeholder management?

  • Stakeholder mapping

  • Managing different stakeholders

Quality Management

  • Defining quality

  • The cost of quality

  • Quality planning

Time Management

  • Definition of time management

  • Multi-tasking

  • The time management process

  • Delegation

  • Running effective meetings

Leadership Skills

  • Understanding leadership vs management

  • Building trust

  • Developing influencing skills

  • Assess your leadership competencies and learn how you can develop your strengths

Communication Skills

  • Develop your ability to influence and communicate with others

  • Communication strategies and techniques

  • Listening skills

  • Verbal and non-verbal communication

  • Barriers to communication

Financial Awareness

  • Financial accounting vs management accounting

  • Understanding the 3 key financial statements

  • Principles of budgeting

Critical Thinking and Problem Solving

  • What is critical thinking?

  • Problem solving techniques

  • Assessing potential solutions

Change Management

  • What is change?

  • Change drivers

  • Responses to change

  • Overcoming resistance to change

Conflict and Negotiation Skills

  • Conflict triggers

  • Managing conflict

  • Negotiation tactics and negotiating styles

ACEA® Assessment

Only those who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate for the Executive Assistant: ACEA®

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